What is Fornax Labs?
Fornax Labs builds AI agents for advisory and professional firms: mutual fund distributors, insurance brokers, CA and tax firms, and law firms. Agents pick up client requests from email, WhatsApp and web forms, work out what is needed, do the routine work, and bring in a person for anything sensitive. Every run is tracked end to end.
What is Sugamkar?
Sugamkar is our first product. It reads client messages from email, WhatsApp and web forms, recognises what each request is, and turns it into a tracked task with an assignee on one list. It is open for pilots with mutual fund distributors, with insurance brokers, CA and tax firms, and law firms coming next.
Which channels do you work with?
Email is live today. WhatsApp Business and web forms are rolling out with our pilot firms, and other channels can be added on request. Every channel lands on the same list.
What kinds of requests can it handle?
Each kind of firm has a ready-made playbook. Fund distributors: SIP changes, redemptions, KYC and nominee updates, statements and complaints. Insurance brokers: quotes, renewals, claims and endorsements. CA and tax firms: filing requests, tax notices, document collection and fee follow-ups. Law firms: new matter intake, hearing updates, document requests and client updates. You can add your own kinds of request.
What happens to my clients' personal data?
Personally identifiable information (PII) and sensitive personal information (SPI) are detected in every message and replaced with placeholders before any AI processing. That covers identifiers such as government ID and tax numbers, financial account numbers, phone numbers and email addresses. The originals are restored only inside your workspace.
Will it reply to my clients on its own?
No. Agents sort, summarise and create work for your team. Any reply they prepare, by email or WhatsApp, waits for a person to approve it.
What if it gets a message wrong?
When an agent isn't confident, it puts the message on your list and asks you to choose. One click files it correctly, starts the right follow-up, and the agent learns from your choice for next time.
Can I set my own rules, routing and approvals?
Yes. You set the conditions an agent acts on, such as the kind of request, an amount, the client or the channel. You decide where the work goes: a person, a team or round robin. And you choose which actions need approval, from whom and above what limit. No code required.
Do I need to change how my team works?
No. There is no new inbox, number or app for your clients, and no engineering team needed. Your team opens one list each morning instead of digging through mail and chats.
How much does it cost?
Pricing is per connected channel. Pilot firms get preferential pricing in return for feedback. Get in touch for details.
How do I get started?
Fill in the pilot form on this page, book a call, or email sales@fornaxlabs.xyz. We reply within one business day.